This afternoon, the Service Manager for Phoenix Croydon called me.
He had discussed the matter with P at some length (apparently) and wanted to set the record straight on a couple of points, but also to discuss how we moved this forwards.
The Service Manager denied that the warranty engineer had explicitly requested that the engine be dismantled in a particular way, as described by the engineer in his report and, according to the warranty company, invery specific detail at the time he booked an appointment to visit - somebody is lying and I know who my money is on.
He went on to say that stripping it down in this way would not have helped with diagnostics, but would have cost £300-400 (how he knew what the engineer had described if this hadn't happened remains a mystery!). I was never asked to authorise this work, so they clearly didn't even bother having the conversation with me about it, they simply decided not to do as they had been asked.
The service manager wanted to see the car back again, as it was probable that the oil leak would again be visible and that this may help to discover where the leak was coming from - a slow leak from the head gasket is still suspected, apparently.
He was suprised to hear that Saab 93s had a documented history of oil starvation to the timing chain and said he would investigate this further and speak to Saab in the morning and get back to me.
So, there we are. No further forward, but at least they seem to be doing something!
Monday, 16 June 2008
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I worked for these muppets and walked out after a couple of weeks. The place is run by clueless idiots - they are to the motor trade what Rose West is to childcare.
ReplyDeleteI suggest you ring and ask to speak to Phil Jeffery. He's the owner of the business and ok. Unfortunately his staff are very good at hiding their incompetence from him.
Good luck.