This blog describes my recent experience with PHOENIX CROYDON the SAAB MAIN DEALER, who gave me advice that may have put the lives and safety of me and my family at risk.

Wednesday, 28 January 2009

Getting ripped off by Phoenix Saab Croydon.........

I'm writing this update having just MOT'd the car in question........

When Phoenix Saab Croydon serviced the car in 2008, they stated the following work was required:

  • O/S inner and outer gaiters leaking grease - requires new kit and reseals - £225.87
  • Rear shoes require inspection and rear pads remove and deglaze - £119.85
  • Front pads 50-60% worn and disks lipped - £382.60

Total work required - £728.32

I've just had the car MOT'd by Kwik Fit. Their service was excellent and..... guess what...........

  • The gaiters were fine, although one needed a new metal clip, which they did for free!!
  • Rear disks and pads fine - now work needed!
  • Front disks and pads replaced - £195. Moreover, Kwik Fit give a lifetime guarantee on the pads, which means I'll never have to buy another set of front pads for that car!!

So, of the £728.32 quoted by Phoenix Saab, only the front brakes needed work, meaning that £345.72 was a total rip-off and instead of paying £382.60 for the front brakes, I paid about HALF that - only £195 with Kwik Fit.

Unbelieveable isn't it..........? What a bunch of total rip-off merchants!! £728 versus £195 - can you believe it?

My advice is simple - don't go use Phoenix Saab Croydon unless you can afford to pay vastly more than necessary and are prepared to be charged for work that doesn't need doing.

1 comment:

  1. Robin Day that's not very nice!
    Having worked there my self they are Rip of merchants and the drive for sales and targets are UN unbelievable.
    But I believe that robin day has left or been made to an. David Smith is now in charge followed with a name change. Go Vauxhall
    Anyway I work for a Saab/ vauxhall specialist in Mitcham called M J Autos now and much prefer it.


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